Property Damage Services in Maryland, Virginia & Washington DC
Don't Stress, We'll Clean The Mess

Frequently Asked Questions

Get Answers from Our Property Restoration Experts

From hurricanes to tornadoes, mold contamination to fire damage, Property Solutions has seen it all. We do our best to answer your questions so you understand what steps to take next when restoring your property.

The following is a selection of questions we’re asked most often about property restoration.

Don’t face disaster recovery alone. Get experienced help for property restoration by calling Property Solutions at (571) 526-0075.

  • Will My Insurance Cover This?

    Depending on whether you have dwelling or personal property coverage, your insurance may cover either the items you own, the structure of your home, or both. While insurance will generally cover unexpected disasters, you may not win a claim that was caused by homeowner negligence.

    In our 20 years of experience, we’ve built relationships with dozens of top insurance companies. We handle the claims process for you so can concentrate on rebuilding your life after an incident.

  • Why Should I Choose Property Solutions?

    We are proud of the services we offer. Property Solutions has several advantages over competitors:

    • We are licensed, bonded, and insured for work in Virginia, Maryland, and Washington D.C.
    • We are EPA and IICRC-certified for lead removal
    • We offer 24-hour emergency services
    • We handle insurance claims for you
    • A board up truck is available
    • We are experienced in fire damage, water remediation, and mold damage, as well as lead abatement and snow removal
    • We are a local, family-owned company
    • We provide excellent customer service with follow-ups and updates
  • Can I Start the Cleanup Process Myself?

    While there are steps you can take to keep damage from worsening, there are many dangers associated with disaster cleanup, such as exposure to harmful bacteria, chemical residue, the risk of electric shock, mold exposure, and spreading contamination, to name a few.

    Some initial steps you can take:

    • Get yourself and your family to safety
    • Keep undamaged items out of harm’s way
    • If you can stop the source of water damage by accessing a shutoff valve, do so
  • What Do I Do If I Notice Mold in My Home?

    While you may be able to clean small patches of mold yourself with a bleach solution, it can be hard to tell if you simply have some surface mold, or a deep-rooted problem.

    Moreover, some strains of mold are more dangerous than others. It’s always a good idea to have a professional inspect your problem to accurately assess the damage and to prevent potential health problems for your family.

  • What If I Cleaned After a Fire, But I Still Smell Smoke?

    Fire cleanup is an in-depth process. Even if you don’t see residual soot, it will be everywhere—on walls, cabinets, doors, in couch cushions, carpets, and curtains. The residue can also contain dangerous chemicals that damage your home and pose major health concerns. That’s why we recommend getting professional help for smoke damage and cleanup after a fire.

  • My Basement is Under Water. What Should I Do?

    If any electrical appliance is under water, DO NOT enter the basement. You could receive an electric shock. Otherwise, if the water is not very high—lower than your ankle—and does not contain sewage, you may be able to remove small items of furniture in the flooded area to protect them.

    Your first concern, however, should be stopping the source of the flooding. You may be able to access your water shutoff valve, but still call a professional immediately.

    Property Solutions can pump water out of your basement, extract remaining water from carpets, and begin the cleanup process safely and quickly.

  • How Can I Be Prepared for a Disaster?
    • Keep a copy of your homeowner’s insurance handy. Consult with your insurance company to make sure you have adequate coverage.
    • Create a list of your valuable possessions for insurance purposes.
    • Maintain your home—clean your gutters, have your septic system inspected, and replace old, faulty wiring or pipes. This will lessen the likelihood of an emergency caused by something in your home breaking down.
    • Have smoke detectors in every room in the home and keep a fire extinguisher.
    • Make evacuation plans for family members in case of fire.

Expect The Best

Don't Call a Call Center- We Will Take Care of You
  • Licensed, Bonded and Insured With Guarantees

  • IICRC Certified & Lead-Safe EPA Certified

  • Family-Owned & Operated With 20 Years Experience

  • We Handle Entire Insurance Claims Process For You

  • Focused on Quality Service & Low Prices

  • State of the Art Equipment for Safe, Efficient Work

  • 24/7 Local Response & Emergency Work Available

  • Uniformed, Background-Checked Technicians

Hear it From Our
Happy Customers

  • Everyone I talked to highly recommends them as well. Good company.

    “I am very thankful I found this company. They fixed my neighbor's house and they were really happy about their remodel. When my house flooded I called them. The crew came super quick, were very careful with removing furniture that wasn’t damaged. I have some antique pieces and it was important to me. Now my kitchen and dining look much better than they did before the flood happened. I know they did work for a lot of people in our neighborhood and everyone I talked to highly recommends them as well. Good company.”

    Olga S.

  • He was courteous, professional, and gave me an easy solution.

    “The blizzard of 2016 hit while I was out of town on business. My neighbors shared that while I would be able to get into the cul-de-sac my driveway had almost 3 feet of snow piled high that was now like concrete. I reached out to Abe while I was on the road and shared my situation. He was courteous, professional, and gave me an easy solution. By the time I arrived home the next day, he had personally gone to my home with his team, a plow, backhoe, and shovel and dug me out, driveway, walkway and all. Then, the office sent me photos so I could see the quality of the work and that it was completed. (Who does that?!?) I highly recommend Property Solutions and would call them again for snow removal and general contractor work.”

    Lisa M.

  • They are the best in the DMV.

    “Their manager was with me every step of the way, explained everything in details and finished ahead of schedule.”

    Pattie H.

  • Excellent service great staff!

    “A couple of months ago my sewer backed up in my basement. They sent a team out to start cleaning within 2 hours of my initial call. Quentin and Maurice were the first responders. They took their time with my belongings cleaning and packing in the trailer. They ripped everything out and within 3 weeks had totally redone my basement from the flooring to the bathroom. Excellent service great staff!”

    Beebo A.

  • “We used Property Solutions for snow removal. Quick response time... I called in the morning and they were able to come the same afternoon... impressive considering the demand one day after the blizzard! Abe was very professional in setting it up, explaining the policies and process. Nick and Mike came to do the job and were also professional and friendly. They brought their equipment and cleared over a foot of snow from our 6 car parking pad and alley in about an hour... very efficient. I would recommend Property Solutions and use them again.”

    Beth J.